Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally in love with your purchase. If something is not quiet right, we accept returns for store credit within 14 days of delivery.
At this time, we don't offer refunds, and returned shipping is at the customers expense.
For all returns enquiries, please email us at standardkarlo@gmail.com - We're here to assist you with care.
How do I care for my pieces?
Our pieces are designed with intention and deserve to be treated with care. To preserve their beauty and we recommend referring to the specific care instructions on your garment tag.
Thoughtful care ensures your pieces remain timeless for seasons to come.
how long will shipping take?
All orders are carefully packed and dispatched within 1-3 business day. Delivery timeframe vary depending on your location, and you'll receive full tracking details once your order is on its way.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.